Privacy Policy

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This Privacy Policy is addressed to you, in your capacity as a user of the website (hereinafter the “SITE”). The SITE is published by IMS Bordeaux, whose head office is located at 351 Cours de la libération, 33405 Talence cedex, France.

Respecting your privacy and your personal data is a priority for IMS Bordeaux. The purpose of this Privacy Policy is to present the content of the personal data processing implemented on the SITE. In any case, IMS Bordeaux undertakes to respect the following three essential principles:

IMS Bordeaux only collects data that is strictly necessary for its purpose.
You remain in control of your personal data;
Your data is processed in a transparent, confidential and secure manner.
The processing of personal data is governed :

By the law n°78-17 of 6 January 1978 relating to information technology, files and freedoms (hereinafter “IEL law”) ;
By Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, which entered into force on 25 May 2018 (hereinafter “RGPD”).

The terms mentioned below have the following meaning in this Privacy Policy:

IDENTIFIER: means the data entered to validate the registration of a USER on the SITE.
PROCESSOR: means the entity that determines the means and purposes of processing personal data
SERVICE: shall designate all of the services offered by the Company IMS Bordeaux and available on the SITE;
SUBCONTRACTOR: refers to the person processing personal data on behalf of the DATA CONTROLLER, who acts under the authority of the DATA CONTROLLER and on the instructions of the latter.
USER: refers to any person who accesses and browses the SITE either as a simple Internet user or as a CLIENT.

Your various data may be collected by IMS Bordeaux for explicit, legitimate and specific purposes in order to ensure

The proper functioning and permanent improvement of the SITE, its services and its functionalities;
The management of requests to download documents
The management of contact and quotation requests
The management of requests for access, rectification and opposition rights, deletion, limitation, portability, right to digital death and the right to lodge a complaint with the CNIL.
The preparation of commercial statistics.
In any case, and for each defined purpose, IMS Bordeaux will do everything in their power to ensure the security and confidentiality of the personal data entrusted to them, in compliance with the laws and regulations in force.

  • Your personal data is collected and processed by IMS Bordeaux, which is responsible for processing the data collected on the SITE and is considered to be the data controller for the personal data used to operate the SITE.

    If you have any questions regarding the management and use of your personal data, you can contact us at, or by mail at 351 Cours de la libération, 33405 Talence cedex, France.

  • When Users browse the SITE and/or wish to benefit from the services available on the SITE, IMS Bordeaux may collect certain personal data from Users. This data is processed in accordance with the purposes for which it was collected.

    The data that may be collected and processed by IMS Bordeaux for the purposes described in article 3 of this privacy policy concerns

    Data relating to the follow-up of the commercial relationship: requests for information, history of exchanges with the services;
    Connection and cookie data (IP addresses, connection logs);
    In particular, IMS Bordeaux may collect personal data:

    During your visit to the SITE;
    When you request to contact IMS Bordeaux.
    Whatever the method of collection, IMS Bordeaux undertakes to inform you of the purposes of the processing, the compulsory or optional nature of the answers to be given, the possible consequences, with regard to it, of a failure to answer, the recipients of the data, the existence and the methods of exercising your rights of access, rectification and opposition to the processing of your data.

All data concerning you is collected only directly from you, during our various exchanges (letters, emails, telephone calls, etc.)

IMS Bordeaux may send commercial solicitations to Users who have accepted them. If, at a later date, Users no longer wish to receive such solicitations by email, Users may at any time send an email free of charge and without providing any other reason to the following address:

Only the authorised and specified persons mentioned below may have access to the USERS’ data:

Authorised personnel of the various IMS Bordeaux departments (authorised personnel of the communication, administrative, logistical and IT departments, in charge of processing customer relations and in charge of control)
Subcontractors of IMS Bordeaux who act in the name and on behalf of the Company
Third parties likely to place cookies on your terminals (computers, tablets, mobile phones, etc.) when you consent to them;
Third party social networks. The SITE may use social plugins provided and operated by third-party companies, such as the Facebook button. As a result, you may send information that you view in a section of our SITE to third parties. If you are not logged into your account with the third party, the third party will not know who you are. If you are logged into your account with the third party, then the third party may link information or actions relating to your interactions with the SITE to your account with the third party. Please refer to the third party’s privacy policies to learn more about their data practices.
Your data is not shared, traded, sold, or rented to anyone other than those mentioned above.

IMS Bordeaux undertakes to keep the data collected in a form that allows your identification for no longer than is necessary for the purposes for which the data is collected and processed.

However, data may be processed for the purpose of proving a right or a contract. Such data may also be kept for the purpose of complying with a legal obligation or kept in files in accordance with applicable laws and regulations.

As an exception, the USER’s identification data is kept by IMS Bordeaux for a period of three (3) years from the last contact with the USER.

For the management of our commercial relationship with you and customer follow-up, your data is kept for three (3) years from the end of the commercial relationship if you are a customer. Beyond that, the data is archived for the period during which the lawyer’s responsibility can be called into question.

For the management of requests for rights on your personal data: your data is kept for 1 year.

With regard to cookies, it is specified that the information stored in your terminal (e.g. cookies) or any other element used to identify you for the purposes of anonymised audience statistics is not kept beyond a period of thirteen (13) months.

Finally, in order to ensure the proper functioning and ongoing improvement of the SITE and its functionalities, the raw anonymised traffic data is kept for a period of thirteen (13) months.

To find out more about cookies (how to manage them, delete them, identify them), you can consult the CNIL website:

In accordance with the Data Protection Act and the RGPD, you have the following rights:

Right of access (article 15 RGPD), rectification (article 16 RGPD), update, completeness of your data (read more)
Right to block or erase your personal data (Article 17 GDPR), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited (more information)
Right to withdraw your consent at any time (Article 13-2c GDPR)
Right to limit the processing of your data (Article 18 GDPR)
Right to object to the processing of your data (Article 21 GDPR) (read more)
Right to portability of the data you have provided to us, where your data is subject to automated processing based on your consent or on a contract (Article 20 GDPR)
Right to lodge a complaint with the CNIL (Article 77 GDPR)
The right to determine the fate of your data after your death and to choose whether or not we communicate your data to a third party that you have previously designated (more information). In the event of your death and in the absence of instructions from you, we undertake to destroy your data, unless its retention is necessary for evidential purposes or to meet a legal obligation.

These rights may be exercised by simple request by e-mail to, or by post to IMS BOrdeaux 351 Cours de la libération, 33405 Talence cedex, France, indicating your contact details (surname, first name, address and a copy of a signed identity document) and a legitimate reason when this is required by law (in particular in the event of opposition to processing).

In the event of communication of a copy of an identity document to prove your identity, we will keep it for one (1) year or three (3) years when this communication is made in the context of the exercise of a right of opposition.

To find out more about your rights, you can also consult the website of the Commission Nationale de l’Informatique et des Libertés, which can be accessed at the following address:

 Protection Officer
For any request for information concerning the SITE’s personal data protection policy, you can contact our Data Protection Officer, who is there to answer all your requests, including the exercise of your rights, concerning your personal data.

You can contact him at, or by mail at IMS Bordeaux 351 Cours de la libération, 33405 Talence cedex, France.

IMS Bordeaux undertakes not to transfer USERS’ data outside the European Union.

In the event that IMS Bordeaux should do so, it will inform the USERS, indicating the measures taken to control this transfer and ensure the confidentiality of their data.

Contact our team

If you have a request or questions about the laboratory, please contact our team.